Following FedEx’s decision to exit domestic operations in Brazil, and based on my experience in Marketing, Customer Experience and CEO-VP of Operations, I felt compelled to offer an authentic view of the market’s complexities and what truly drives success or failure. I invite you to explore.
Watching Latin American leaders at this year’s UN General Assembly, one thing stood out to me. We are looking at many of the same problems, but through very different political lenses. Brazil’s Lula focused on sovereign…
I was on vacation in Los Angeles, returning a rental car before catching a flight to Sydney. By the time we reached the airport, everything was closed, the area was chaotic, and nobody seemed to know what would happen n…
After 33 years in leadership, I’ve learned that some of the biggest costs in business never appear on a financial statement. They show up in the people. The experienced manager who suddenly resigns. The frontline employ…