But what if what we’re really planning for is disruption?
Flooded airports. Blocked highways. Rivers too shallow for barges. And still, we scale back capacity as if volatility were an exception and not the rule.
In this article, I challenge the traditional logic of Carnival and summer cuts in Brazilian transportation — and why this mindset may be costing service quality, customer trust, and financial performance.
Watching Latin American leaders at this year’s UN General Assembly, one thing stood out to me. We are looking at many of the same problems, but through very different political lenses. Brazil’s Lula focused on sovereign…
I was on vacation in Los Angeles, returning a rental car before catching a flight to Sydney. By the time we reached the airport, everything was closed, the area was chaotic, and nobody seemed to know what would happen n…
After 33 years in leadership, I’ve learned that some of the biggest costs in business never appear on a financial statement. They show up in the people. The experienced manager who suddenly resigns. The frontline employ…